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Course categories

FUNCTION SPECIFIC [ONLINE] 
 BANK'S PRODUCTS AND SERVICESSummary
 IT SECURITY AWARENESSSummary

STANDARD BANK OPS POLICIES AND PROCEDURES SERIES 
 STANDARD BANK OPS POLICIES AND PROCEDURE [FOR CASH OFFICERS]Summary
 STANDARD BANK OPS POLICIES AND PROCEDURES [FOR CUSTOMER SERVICE OFFICERS]Summary
 STANDARD BANK OPS POLICIES AND PROCEDURES [FOR CASH AND TELLER OFFICERS]Summary
 STANDARD BANK OPS POLICIES AND PROCEDURES [FOR FUNDS TRANSFER OFFICERS]Summary
GENERIC [ONLINE] 

CUSTOMER SERVICE 

SKILLSOFT E-COURSES 
 PROFESSIONALISM, BUSINESS ETIQUETTE AND PERSONAL ACCOUNTABILITYSummary
 USING EMOTIONAL INTELLIGENCE ON THE JOBSummary
 IMPROVING YOUR EMOTIONAL INTELLIGENCE SKILLS: Self-Awareness And Self-ManagementSummary

FOR MANAGERS 
 BUSINESS ETHICS FOR MANAGERSSummary
 DECISION MAKING: The FundamentalsSummary

PROFESSIONAL SKILLS 
 RECEIVING FEEDBACK AND CRITICISMSummary

CUSTOMER SERVICE 
 CUSTOMER SERVICE: Confrontation And Conflict

STRATEGIC THINKING SKILLS 
 USING STRATEGIC THINKING SKILLSSummary
 DEVELOPING THE CAPACITY TO THINK STRATEGICALLYSummary

BUSINESS COACHING SERIES 
 BUSINESS COACHING: USING DIFFERENT COACHING STYLESSummary
 BUSINESS COACHING: BUILDING THE COACHING RELATIONSHIPSummary
 BUSINESS COACHING: GETTING READY TO COACHSummary

ESSENTIAL MENTORING TECHNIQUES 
 ESSENTIAL MENTORING TECHNIQUES: BUILDING AND MAINTAINING MENTORING RELATIONSHIPS
 ESSENTIAL MENTORING TECHNIQUES: MENTORING FUNDAMENTALS

MARKETING SKILLS 
 COMPETITIVE MARKETING STRATEGIES: SELECTING AND IMPLEMENTING STRATEGIESSummary
 COMPETITIVE MARKETING STRATEGIES: ANALYZING COMPETITORSSummary

HR SERIES 
 HR AS BUSINESS PARTNER: USING METRICS AND DESIGNING STRATEGIC INITIATIVESSummary
 HR AS BUSINESS PARTNER: MANAGING TALENT FOR ORGANIZATIONAL SUCCESSSummary
 HR AS BUSINESS PARTNER: LINKING HR FUNCTIONS WITH ORGANIZATIONAL GOALSSummary
 HR AS BUSINESS PARTNER: FROM COST CENTER TO STRATEGIC PARTNERSummary
EXECUTIVE SUMMARIES 
 21 EXECUTIVE SUMMARIES Summary
FUNCTION SPECIFIC [CLASSROOM] 
 LEADERSHIP DEVELOPMENT PROGRAMME
 BASIC CREDIT Summary
 UNDERWRITING AND EVALUATING RISK: THE ZENITH BANK APPROACHSummary
 BRANCH OPERATIONS MGTSummary
 BUSINESS WRITING & PRESENTATION SKILLSSummary
 SALES, MARKETING & CUSTOMER RELATIONSHIP MANAGEMENT Summary
 INTENSIVE CREDIT Summary
 INTERMEDIATE CREDITSummary
 LEADERSHIP 101Summary
 LEADERSHIP 102Summary
 LEADING THE HIGH PERFORMANCE SALES TEAMSummary
 MICROSOFT OFFICE EXCEL 2007Summary
 OPERATIONAL RISK MANAGEMENT Summary
 THE WHOLE MANAGER PROGRAMMESummary
GENERAL [ACCESS FOR ALL] 
 COMMUNICATE WITH IMPACTSummary
GENERIC [CLASSROOM] 
 SUPERIOR CUSTOMER SERVICE SKILLS TRAINING
 Demo Course
 MANDATORY CONTINUING PROFESSIONAL EDUCATION {CLASSROOM}
TEST 

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